Terms of Service

Effective since June 2018

Genfity Order is a product of PT Generation Infinity Indonesia (based in Bandung, Indonesia) and Genfity Digital Solutions (based in Perth, Australia) (“we”, “us”, or “Genfity”). We provide technology platforms, applications, and services for the food and beverage (F&B) industry, including an end-to-end enterprise resource planning (ERP) ecosystem for F&B businesses and related service providers.

These terms apply when you access, download, or use our websites, platforms, applications, products, or services. We provide this summary to make the terms easier to understand.

These Terms and Conditions form a binding agreement between you and us. They govern your visit to and use of Genfity websites (including related websites and microsites owned, operated, or controlled by Genfity), applications, services, platform content, and products (the “Genfity Products”), as well as orders, payments, and services available through them, whether provided by an F&B service provider or by us (the “Services”).

By continuing to visit, access, download, or use the Genfity websites, Products, or Services, you confirm that you have read, understood, and accepted these Terms and Conditions.

PLEASE READ THESE TERMS AND CONDITIONS BEFORE ACCESSING, DOWNLOADING, OR USING ANY GENFITY WEBSITE, PRODUCT, OR SERVICE.

As an end-to-end ecosystem, transactions and payments for all affiliated products—including the Genfity Consumer App, Genfity POS, self-service services, and future features—must be processed centrally through the Genfity Order platform.

Product, service, and third-party transaction fees, where applicable, are included in the order or settlement process within Genfity Order. You must not settle payments for our products outside the single system we provide. We are not responsible for financial losses caused by parallel transactions outside Genfity Order.

Before using a Genfity Product or Service, you must accept these Terms and Conditions and create an account (“Account”). You can use your Account to make transactions through Genfity Products or Services.

You must be at least 18 years old, have legal capacity, and read, understand, and accept these Terms and Conditions to create an Account. You are responsible for all Personal Data and information you provide when creating your Account.

Your Account may not be transferred, sold, or given to another person or party. You are responsible for the security and confidentiality of your Account, including its registered name, email, password, and payment details. Notify us promptly if you know or suspect that someone has used or accessed your Account without your knowledge or consent.

By subscribing to an account, you agree to the applicable subscription terms:

Manual Payment

• Your subscription expiry date is always the first day of each month.
• Payments made from the 1st through the 15th are prorated. The subscription ends on the first day of the following month.
• Payments made from the 16th through the end of the month are prorated and include a full month’s subscription fee. The subscription ends on the first day two months later.
• Annual subscriptions are prorated and end on the first day of the same month in the following year.

Automatic Debit

• The subscription expiry date is the last day of the month (28th, 29th, 30th, or 31st).
• The subscription renews automatically at the end of each period unless cancelled beforehand.

New account activation: Premium services activated through the dashboard take effect after successful payment. If activation is arranged through the Sales team, it may be delayed for up to three months before our system activates it automatically.

Late payment consequences

• Days 1–5 after the due date: Reports data is unavailable in the dashboard.
• Day 6 through one month: The dashboard and POS can access only the outlet list and subscription page.
• One to two months: Users cannot log in.
• More than two months: The account and all data are permanently deleted.

The Premium Domain service governs the use of a custom domain on Genfity Order. It is charged separately from the POS subscription. When you request a Premium Domain through the dashboard, you provide details such as outlet name, email, website link, and custom domain, and agree that our Operations team may contact you to configure the nameservers (NS).

If you have a Consumer App account and want to close it, please note:

• Deleting the account also deletes its transaction history. Deletion is permanent.
• We can close the account only when there are no unfinished transactions and the account’s rewards points balance is zero.

You can close your account in the Consumer App under “Account Profile” > “Delete Account” and provide a reason.

You must not access or use Genfity websites, Products, or Services, or make a transaction:

• For an unlawful purpose or activity, or to violate another party’s privacy or intellectual property rights.
• To publish gambling, pornography, hate speech, weapons, or goods or services that lack required distribution permits.
• To distribute viruses, worms, Trojan horses, or other malicious computer code.
• To duplicate, distribute, reverse engineer, or exploit our service source code.
• To interfere with the integrity or performance of the Genfity Order platform.

Genfity is provided “as is”. We do not warrant that access will be uninterrupted, error-free, or always accurate. We provide a technology platform; the merchant is solely responsible for the quality of its food and services.

We may block or close an account, or restrict access, if we believe there has been fraudulent activity or a legal violation, or if requested by a government institution or court.

You agree to release Genfity Order and its affiliates from claims for business losses, data loss, lost revenue, or other damage arising from your use of our system where the loss results from your own negligence.

All design elements, layouts, logos, brand names, and system code on Genfity Order websites and applications are the intellectual property of PT Generation Infinity Indonesia and Genfity Digital Solutions.

We grant you a limited, non-exclusive, revocable licence to use the POS product and Services in line with their intended functionality. You grant Genfity a royalty-free licence to use transaction data in aggregated and anonymised form to improve system performance.

You are responsible for having the rights to any content you upload, such as menu photos and store logos.

We are not liable for service failures or damages caused by events beyond our reasonable control, including natural disasters, war, national internet service provider outages, power transmission failures, widespread strikes, or government policies that restrict business operations.

These Terms and Conditions are governed by and interpreted under the laws of the Republic of Indonesia.

Any dispute will first be addressed through good-faith discussions for 30 calendar days. If it is not resolved, it will be submitted to the court or the Indonesian National Arbitration Board (BANI) jurisdiction designated by us on an exclusive basis.

For technical issues, service claims, or general questions about these Terms and Conditions, contact our team and include supporting evidence: